Skills & Experience:
3-5 years of relevant experience
Experience with Zoom platform administration, configuration, and support.
Knowledge of Zoom Meetings, Zoom Events, Zoom Rooms, Zoom Webinars, and Zoom Phone.
Experience with user provisioning and de-provisioning in Zoom.
Basic understanding of networking concepts (e.g., TCP/IP, DNS).
Familiarity with ITSM tools for incident, change, and problem management.
Soft Skills:
Strong communication and interpersonal skills.
Ability to follow standard operating procedures.
Customer-focused with a proactive approach to problem-solving.
Responsibilities:
Provide first-level support for Zoom-related issues.
Troubleshoot basic technical problems and escalate complex issues to L2/L3.
Assist with user training and documentation.
Monitor Zoom platform health and performance.
Perform routine administrative tasks (e.g., user management, reporting).